Maryland China Company's customer service department is open Monday through Friday, 8:00 AM to 4:30 PM EST and can be reached toll free at (800) 638-3880 or (410) 833-5559. Contact us via email at firstname.lastname@example.org. We do our best to answer all email inquiries promptly.
Orders placed online typically ship one to two business days after they are placed (times vary according to the time of year).
Use the Order Note field that appears towards the end of the check-out process to inform us of any notes that must accompany your order. This includes names for our personalized pieces, instructions to ship as soon as possible or at a later date, or any other information you need to include with your order.
We are committed to meeting our customers’ expectations of our products and services. If you are not 100% satisfied with any item you purchase from Maryland China, contact us about a replacement, refund, or credit to your account.
Maryland China Company makes every effort to insure that our return policies are fair. We will gladly accept returned merchandise which is defective or shipped to you in error within 30 days. You must email or call (800) 638-3880 to obtain advance authorization to return the goods in question. Please have your customer number and invoice number on hand when calling about returns. Merchandise returned without authorization or after 30 days will not be accepted. We reserve the right to impose a 15% restocking charge. Please note that special orders and items advertised as seconds or selected rejects are final sales.
Occasionally, our stock may be depleted due to high demand or factory delays. Such items will show up on your invoice as “BO.” You will have these options: wait for the back ordered item to become available, order a substitute, or cancel the order for that item. It is our policy to back order out-of-stock items unless you instruct us to do differently. Freight charges will be billed on all back orders. To avoid back orders, we urge you to use our toll free phone number or our website to place your order and check on availability.
We accept Mastercard, Visa, Discover, American Express, and PayPal. Net 30 day terms are available for approved accounts.
We are no longer able to offer a freight allowance. Instead, we will offer discounts based on your product total. Enter the appropriate coupon code at checkout. The $20 off orders over $200 with OVER200. $35 off orders over $350 with OVER350. $50 off orders over $500 with OVER500.
These coupons do not apply to "As Seen on Amazon" products, SELECTED SECONDS, books, studies, CopyCal, digital decals, personalize back stamps, and sublimation ink. To use the coupon you need to have enough qualifying items in your cart.
Customer with special product discounts will receive the higher of the above codes or their existing discount. Special discounts will be calculated when your order is processed and a revised invoice will be sent to you.
Additional discounts do not apply to custom decorated or custom manufactured items.
Rates are based on weight, size of boxes, number of boxes, and where the shipment is going geographically. Our minimum shipping charge is $3.50. Our website will calculate your shipping charges during checkout.
Tracking information will automatically be emailed to you for orders shipped via UPS or FedEx.
Report any damage or breakage to us immediately upon receipt of your merchandise. You must retain all packing material for two weeks for the carrier’s inspection. The carrier has signed that your package was received in good condition from our warehouse, therefore we must file a damage claim with the carrier.
For orders leaving the USA, we usually ship by FedEx International Economy service because the rates are usually best. Priority Mail International (PMI) through the USPS may also be available for very small orders. Our website will quote freight based on the order weight, but if the amount is found to be inaccurate, we will contact you prior to shipping.
Maryland China reserves the right to impose a 15% restocking fee on order that are cancelled after they have been filled.
If a customer provides an incorrect shipping address a $21 per box fee will be charged for any FedEx or UPS address correction. This fee is determined by the carrier, not Maryland China.
Decorating materials containing lead and/or cadmium when applied to these products may require a warning under California’s Proposition 65 if the decorated product is distributed in California.
All prices are subject to change without notice and supersede all previously advertised prices. All prices are per item; when sold as sets or pairs, it is indicated in the description. We reserve the right to limit quantities. Typographical errors and omissions occasionally occur and are therefore subject to correction. We regret any inconvenience.