Ordering Information

Maryland China Company's customer service department is open Monday through Friday, 8:30 AM to 5:00 PM EST and can be reached toll free at (800) 638-3880 or (410) 833-5559. Contact us via email at [email protected]. We do our best to answer all email inquiries promptly.

Orders placed online typically ship two to three business days after they are placed (times vary according to the time of year).

Use the Special Instructions field that appears towards the end of the check-out process to inform us of any notes that must accompany your order. This includes names for our personalized pieces, instructions to ship as soon as possible or at a later date, or any other information you need to include with your order.

Our Guarantee

We are committed to meeting our customers’ expectations of our products and services. If you are not 100% satisfied with any item you purchase from Maryland China, contact us about a replacement, refund, or credit to your account.

Returns

Maryland China Company makes every effort to insure that our return policies are fair. We will gladly accept returned merchandise which is defective or shipped to you in error within 30 days. You must email or call (800) 638-3880 to obtain advance authorization to return the goods in question. Please have your customer number and invoice number on hand when calling about returns. Merchandise returned without authorization or after 30 days will not be accepted. We reserve the right to impose a 15% restocking charge. Please note that special orders and items advertised as seconds or selected rejects are final sales.  If you choose to return items, please ensure that they are packed securely in their original packaging and are well protected.  We cannot issue credits for merchandise that we receive back broken.  

Back Orders

Occasionally, our stock may be depleted due to high demand or factory delays. Such items will show up on your invoice as “BO.” You will have these options: wait for the back ordered item to become available, order a substitute, or cancel the order for that item. It is our policy to back order out-of-stock items unless you instruct us to do differently. Freight charges will be billed on all back orders. To avoid back orders, we urge you to use our toll free phone number or our website to place your order and check on availability.

Minimum Orders

Due to the wholesale nature of our business and the high cost of processing orders, we will apply a $5 handling charge on orders under $50.

Payment

We accept Mastercard, Visa, Discover, American Express, and PayPal. Net 30 day terms are available for approved accounts.

Shipping Discounts

Orders over $200 will receive a freight allowance of 15% of the price of merchandise shipped, up to the actual amount of the freight cost. Back ordered or out-of-stock items cannot be counted toward order total. Shipping allowance does not apply to kilns or special orders, including custom decorated items. BULK priced items (third tier pricing) are not eligible for any additional discounts, including the freight allowance.  The freight allowance can not be combined with any other discounts.  

Shipping Rates

Rates are based on weight, size of boxes, number of boxes, and where the shipment is going geographically. Our minimum shipping charge is $2.50. Our website will calculate your shipping charges during checkout for domestic orders.

Shipment Tracking

Tracking information will automatically be emailed to you for orders shipped via UPS, FedEx or USPS.

Shipping Damage

Report any damage or breakage to us immediately upon receipt of your merchandise. You must retain all packing material for two weeks for the carrier’s inspection. The carrier has signed that your package was received in good condition from our warehouse, therefore we must file a damage claim with the carrier.

Shipping Delays

Please note that carriers are experiencing delays due to continued supply chain issues.  Shipping via Express service should be faster than Ground, but is not a guaranteed service right now.  

International Shipments

For orders leaving the USA, we offer the following freight carriers: Federal Express, UPS, and Priority Mail International (PMI). All carriers offer tracking, but PMI does not give an estimated delivery date and tends to take longer to most destinations.  If you select "Best Available Method" we will send your shipment via the least expensive carrier.  Please remember that we cannot provide you with an accurate quotation of your freight expense until the order is packed. Once packed, we cannot remove items from the order.  If you need to know your shipping charges prior to the order being sent, you must let us know that when your order is placed.  If you do not make this request, your order will be shipped per the method you select at checkout.  You are responsible for all duties and taxes, so please check with your local customs office if you have questions related to duties and taxes.

Additional Fees

Maryland China reserves the right to impose a 15% restocking fee on order that are cancelled after they have been filled.

If a customer provides an incorrect shipping address a $19.50 per box fee will be charged for any FedEx or UPS address correction. This fee is determined by the carrier, not Maryland China.

Proposition 65

Decorating materials containing lead and/or cadmium when applied to these products may require a warning under California’s Proposition 65 if the decorated product is distributed in California.

Special Notes

All prices are subject to change without notice and supersede all previously advertised prices. All prices are per item; when sold as sets or pairs, it is indicated in the description. We reserve the right to limit quantities. Typographical errors and omissions occasionally occur and are therefore subject to correction. We regret any inconvenience.